Return and exchange

Within 14 days from the day of purchase, you have the option of returning the purchased items, and you are entitled to exchange the item or refund.

The item you want to return or replace must be undamaged, returned in the original and undamaged packaging, with all accompanying equipment. Otherwise, the claim will be rejected or partially resolved.

Within 14 days of receiving the package, inform us in writing that you are withdrawing from the contract (via e-mail or mail) and return the product to our address within 30 days: Progrips doo, Celjska cesta 41a, 5352 Rogatec.

Attach the package refund form and account. You can find the return form HERE .

The shipping cost is on the sender’s side. We do not accept redemption shipments.

In the event that we do not receive a written withdrawal from the contract within 14 days of receiving the shipment, return or exchange is not possible.

Within 8 working days of receiving your package, the item will be replaced or. your purchase price will be refunded to your transaction account.

Reclamation

In the event that your item does not work properly, you can claim the warranty. We have a 12-month warranty on all electronic devices in our offer.

The warranty does not apply in the case of:

  • physical injuries
  • wear due to use
  • errors resulting from incorrect, inappropriate and negligent use of the item

The item must be returned in its original and undamaged packaging with all accompanying equipment. Otherwise, the claim will be rejected or partially resolved.

In case of a complaint, send us the product to our address: Progrips doo, Celjska cesta 41a, 5352 Rogatec.

Attach the package refund form and account.

The shipping cost is on the sender’s side. We do not accept redemption shipments.

In the event that we do not receive a written withdrawal from the contract within 14 days of receiving the shipment, return or exchange is not possible.

Within 8 working days of receiving your package, the item will be replaced or. your purchase price will be refunded to your transaction account.